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Dear Valued Mini Bank ATM clients
Following up on my previous correspondence announcing our direct sales initiative in North America market, I would like to provide you with a further update on Nautilus Hyosung's efforts to become your most reliable partner of choice in the ATM marketplace.
We understand this is a big challenge, but we are confident to achieve the goal with your participation. Our goal is to provide you a platform 'the easiest to deal with' interface so that you become more successful financially with ATM business. As we build out our organization and support infrastructure, we will be introducing new value added features, many of them suggested by our clients, that will set the benchmark for technical support, logistical excellence, and user friendly product. We will continue to visit with you and discuss how we can best serve our client partners. You will likely hear from us soon. Again, our goal is to be your ATM partner of choice by supplying you with the same line of outstanding ATM products that you are familiar with and combining that with an organization and approach that will set the standard for the industry.
Until that time, however, we would like to ask that you began your distribution relationship with us. We will need to rely on more traditional means to meet your equipment and service requirements but will do our best to minimize any inconveniences. As always, any suggestions for improvements are welcome and please read below for how to work with us during this transition period.
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Our home page will provide you a convenient communication platform. Please visit our website, www.nautilus.hyosung.com and you can start by participating in the Nautilus Hyosung Partnership Program. We are in place to begin supplying the ATMs for retail market in North America from February 1. Our system for parts and components will also be available soon.
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Our North American center has already opened in Dallas, TX and we are busy building out our team of associates. In short time we will introduce ourselves to you and look forward to that occasion. We will also be opening a complete logistics and service center in the same location by end of April. An opening event will soon follow.
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We have already established a temporary distribution center in California and have a sufficient inventory of our products. By becoming an Authorized Partner either through our website or e-mailing the application to ApplytoUs@hyosung.com, we look forward to meeting your product and support requirements. Additionally, if you would like to speak to one of our associates directly, please call us toll free at 1-877-HYOSUNG, 1-877-496-7864 or fax us at 1-972-443-9821.
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For whatever reason, if you experience any difficulties in contacting us at the numbers above, you can use our back-up contacts in Korea, (fax) 011-82-2-3442-7993.
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Some of our customers asked us whether Nautilus Hyosung will supply the Mini Bank series and provide sufficient technical supports in the North America market. Without question, absolutely, we are very much committed to our Mini Bank Series. You may know that Nautilus Hyosung has supplied about 150,000 ATMs globally and among them 80,000 are Mini Bank series. We have supplied the products not just in North America but also in Korea, China, Japan, UK and other EU and Asia Pacific markets. Therefore, you can see that internationally Nautilus Hyosung is synonymous with the Mini Bank series and will continue to add to this series of successful products.
Our focus now is how we can fully meet your ATM needs so that your business can grow and prosper. Our success is wholly based on your success and we will relentlessly work to make sure that happens. We are confident that in working with our new organization but same line of products; you will immediately see and feel the difference.
Again, your participation in this journey is critical and needed. As the CEO of Nautilus Hyosung, I am very much committed to your financial and professional success and want to know what we need to do to make that a reality. Although, we did not have enough interfaces with you in the past, I can assure you that we have been closely following the performance of our products with you, our partners. Now we have the opportunity to match that strong product performance with an equally powerful financial and technical support organization. I am truly looking forward to the opportunity to working with you. Thank you for your continued support.
Sincerely,
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P. K. Ryou,
CEO & President
Nautilus Hyosung Inc.
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